Policy

Windows 2000 Based File and Print Services

Departments may lease file and print services on Windows 2000 file servers provided from and maintained by ITC Microsystems. Services include:

• Lease of disk space is available in four gigabyte increments at the rate describe on ITC's disk rate page.
• Nightly data backups.
• Departmental option to create customized share data areas in their space.
• Additional space and service needs will be considered on a case-by-case basis.

Security

ITC Microsystems will apply up-to-date security at the server level. However, departments should consider increased security measures for sensitive data. Current security models in place should be used as guidelines, and data stewards should be consulted. Specific departmental security configurations will be considered on request.

Support

The intial point of contact for both free and fee-based service support is the ITC Help Desk (434-924-3731). Help Desk staff will evaluate the problem and route the case to the appropriate consultants for resolution.

Fee-based clients will be routed to an accelerated support channel to facilitate problem resolution.